Terms & Privacy Policy

Privacy Policy

Inner Echo respects your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services. By accessing or using Inner Echo, you agree to the latest version of this Privacy Policy, which may be updated at any time without notice.

1. Information We Collect

We collect only the information necessary to provide our services and comply with legal obligations:

• Personal Information: Name, email, phone number, and other identifiers you provide when booking sessions.
• Payment Information: Processed via secure third-party providers (we do not store payment data). Your payment details are encrypted and handled directly by our payment processor; we only receive payment confirmation.
• Technical Information: IP address, browser type, device data, and pages visited.
• Session Data: Audio recordings of sessions are retained for 90 days for quality assurance, legal, and safety purposes.

We do not knowingly collect data from individuals under the age of 19.

2. Use of Information

We use your data to:

• Deliver services and manage bookings.
• Facilitate session scheduling and communication.
• Maintain site functionality and security.
• Analyze usage for service improvement (data may be pseudonymized and used in a way that does not identify individuals).
• Comply with legal and regulatory obligations.

3. Sharing of Information

We may share your data with:

• Secure third-party providers (e.g., payment processors, communication platforms like Google Meet/Calendar, cloud storage services, and analytics providers).
• Legal authorities when required to comply with applicable law.

All third parties are contractually obligated to safeguard your information.

4. Data Retention

Session recordings are stored securely for 90 days and then permanently deleted unless required by legal authorities. Other data is retained only as long as necessary for operational and legal purposes.

5. Cookies and Tracking

We may use cookies and similar technologies to:

• Improve website functionality.
• Understand user behavior and preferences.
• Enable secure login and navigation.

You can manage cookies via your browser settings.

6. Data Security & Breach Notification

We employ encryption, access controls, and monitoring to protect your data. In the unlikely event of a breach, we will notify affected users and relevant authorities within 72 hours, as required by law.

7. International Users

If you access our site from outside the United States, you agree that your data will be transferred to and processed in the United States under applicable data protection laws.

8. Your Rights

You have the right to:

• Access, correct, or delete your data.
• Withdraw consent where applicable.
• File a complaint with a relevant data protection authority.

9. Contact

For privacy inquiries, contact: info@inecho.org
Mail: 4602 County Road 672, Bushnell, Florida 33513

Terms & Conditions

By using Inner Echo's website and services, you agree to the latest version of these Terms & Conditions, which may be updated at any time without notice.

1. Eligibility

You must be at least 19 years old to use Inner Echo. By using our services, you confirm that you meet this requirement.

2. Service Description

Inner Echo offers emotional support sessions. Our listeners are trained to hold space and listen empathetically. We do not offer medical, therapeutic, or clinical advice.

3. Session Recordings

All sessions are recorded for quality assurance and legal protection. Recordings are retained for 90 days, then permanently deleted unless required by law. Clients cannot opt out of recordings.

4. Booking & Payments

• All sessions must be prepaid using our secure booking system.
• Prices and availability are subject to change.

5. Account Responsibility

You are responsible for maintaining the confidentiality of your login credentials and any activity under your account.

6. Prohibited Uses

You may not:

• Engage in threatening, violent, or illegal behavior.
• Use the platform to harass, stalk, or harm others.
• Attempt to gain unauthorized access to our systems.
• Disrupt the site's functionality.

7. Intellectual Property

All Inner Echo content, including text, branding, visuals, and session formats, are protected intellectual property. You may not reproduce, distribute, or modify our content without written consent.

8. Refund Policy

All sessions are non-transferable and must be used by the individual who booked them.

• Cancellations made more than 24 hours before the scheduled session may be eligible for a full refund or rescheduling at no additional charge.
• Cancellations made within 24 hours of the scheduled session will receive a partial refund of 50% to account for the reserved time and loss of availability.
• No-shows or missed sessions without prior notice will not be eligible for any refund.

By booking a session, you acknowledge and agree to this cancellation and refund policy.

9. Limitation of Liability

Inner Echo is not liable for any indirect, incidental, or consequential damages resulting from use of our services. Use is at your own discretion and risk.

10. Governing Law & Arbitration

These Terms are governed by the laws of the State of Florida. Any disputes will be resolved via binding arbitration in Broward County, Florida. Before initiating arbitration, you agree to contact us for informal resolution.

11. Updates to Terms

We may update these Terms from time to time. We will notify users of material changes via our website or email.

12. Contact

Questions about these Terms can be directed to: info@inecho.org
Mail: 4602 County Road 672, Bushnell, Florida 33513

Emergency Situations

If you are in crisis or having thoughts of harming yourself or others, please contact emergency services immediately:

• Emergency Services: 911
• National Suicide Prevention Lifeline: 988
• Crisis Text Line: Text HOME to 741741

Our listeners are trained to provide support but are not crisis counselors or emergency responders.